General Information

    Welcome to MONTE. This document outlines the terms and conditions governing the use of our website monte.do and purchases made through it. By accessing our website or placing an order, you agree to these terms and conditions in full.

    Business Information:
    • Business Name: MONTE
    • Address: Calle D, No. 4A, Zona Industrial Herrera, Santo Domingo, Rep. Dom.
    • Email: info@monte.do
    • Contact Number: +1(809) 364 9457

    Website Use

    • The use of this website is permitted for lawful purposes only. The following is strictly prohibited:
    • Attempting fraud or misuse of the site.
    • Uploading viruses or malware.
    • Attempting unauthorized access to our systems.

      All website content, including images, text, and design, is the property of MONTE and protected by intellectual property laws.

      Products and Services

      • Descriptions: We strive to ensure that product descriptions and images are accurate. However, colors and details may vary slightly due to screen settings.
      • Availability: All products are subject to availability. We reserve the right to decline or cancel any order if we are unable to fulfill it.
      • Errors: If pricing or description errors occur, we reserve the right to correct them and cancel affected orders.

      Pricing and Payments

      • Currency: Prices are listed in US Dollars and, unless otherwise stated, include applicable taxes.
      • Payment Methods: We accept credit/debit cards, bank transfers, other applicable methods.
      • Secure Payments: We use secure platforms to protect customers’ payment information.

      Shipping and Delivery

      • Coverage: We ship only to the areas specified in our shipping policy.
      • Delivery Times: Estimated delivery times are provided after checkout. Delays caused by external factors are beyond our control.
      • Responsibility: Once the product is delivered to the customer or carrier, the risk of loss passes to the buyer.

      Returns, Cancellations, and Refunds

      • Returns: Returns are accepted within 15 days days after delivery, provided the products are in their original packaging and unused.
      • Exclusions: Customized or discounted products are not eligible for returns.
      • Cancellations: Orders may be canceled before they are processed.
      • Refunds: Refunds will be processed within 30 days business days after receiving and verifying the returned products.

      Limitation of Liability

        MONTE shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or purchased products. All products are provided “as is” without additional warranties.

        Privacy

          Use of this website implies acceptance of our Privacy Policy, which outlines how we collect, store, and use your personal information.

          Force Majeure

            We are not liable for delays or failures caused by events beyond our control, such as natural disasters, labor disputes, transportation disruptions, etc.

            Dispute Resolution

            • Applicable Law: These terms are governed by the laws of the Dominican Republic.
            • Dispute Resolution: Any dispute shall be resolved through mediation or arbitration. If necessary, disputes will be submitted to the exclusive jurisdiction of the courts in Santo Domingo, Rep. Dom.

            Modifications

              We reserve the right to update these terms and conditions at any time. Changes will become effective upon being posted on this website. We recommend reviewing this document periodically.