General Information

At MONTE, we strive to ensure that your orders are delivered to you in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website monte.do.

Shipping Coverage

Our shipping coverage includes key regions around the world, ensuring reliable delivery. In North America, we ship to the United States, Canada, and Mexico. For Central America and the Caribbean, we serve Costa Rica, Guatemala, Honduras, El Salvador, Panama, the Dominican Republic, and Puerto Rico. In South America, we cover Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and Uruguay. Across Western Europe, we ship to the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, and Switzerland, while in Eastern Europe, we serve Poland, the Czech Republic, Hungary, and Romania. In Asia, we deliver to China, Japan, South Korea, Singapore, India, the United Arab Emirates (UAE), Hong Kong, and Thailand. Our Oceania coverage includes Australia and New Zealand. Additionally, in Africa, we deliver to South Africa, Egypt, Morocco, and Nigeria. Please note that shipping restrictions may apply to certain countries due to local regulations or political conditions.

If your location is not within our coverage, please contact us at info@monte.do, and we will try to assist you.

Processing Times

• Orders are processed within 3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.

Note: Custom or made-to-order items may require additional processing time. Estimated processing times for these items will be specified on the product page.

Shipping Times and Costs:

Shipping fees and time are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost and time will be sent by email after checkout.

If you are not satisfied with the shipping cost provided during checkout, you have the option to cancel your order before it is processed. In such cases, we will issue a full refund for your purchase, including any payment made. Please note that once the order has been shipped, shipping costs are non-refundable. To request a refund due to shipping cost concerns, please contact us immediately at info@monte.do or +1(809) 364 9457, and we will assist you promptly.

Important: Delivery times are estimates and may vary due to unforeseen delays such as customs clearance, extreme weather, or carrier issues.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery. If you do not receive tracking details, please contact us at info@monte.do.

Delivery Issues

• Incorrect Addresses:
Please ensure that your shipping address is correct when placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• Failed Deliveries:
If a delivery attempt is unsuccessful due to the recipient’s unavailability or incorrect address, the customer may be responsible for any additional shipping charges.
• Lost or Damaged Packages:
In the unlikely event that your package is lost or arrives damaged, please contact us within 7 days of delivery with photos and your order details. We will work with the carrier to resolve the issue promptly.

International Shipping

For international orders:
• Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
• Delivery times may vary due to customs clearance procedures.

Returns and Exchanges

Please refer to our Returns and Refunds Policy for details on how to return or exchange items if necessary.

Contact Us

If you have any questions about our Shipping Policy or experience any issues with your shipment, feel free to contact us:
• Email: info@monte.do
• Phone: +1(809) 364 9457